Frequently Asked Questions (FAQs)

Diamond-Cube Ltd trading as Diamond-Pay is a UK-based Small Payment Institution (901063) registered by the FCA. We are supervised by the HMRC for money laundering.
Diamond-Pay’s website is highly secured. We use industry standard technology to keep your information safe. The system is as safe as banks online systems. Diamond-Pay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL). Once your information reaches Diamond-Pay website, it resides on a server that is heavily guarded and secured. Diamond-Pay’s servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorised computers.
Diamond-Pay money transfer provides you "affordable rates" as opposed to "low rates" that you get from your high street banks or other providers. This means a great benefit extended to users of our services.
We offer services to facilitate the smooth and expeditious transfer of your money using channels such as Mobile Money Wallet transfer, Cash Pick at destination country, Bank to Bank Account Transfer, Airtime TopUp and Card Transfer.
Yes, you will need to register with us to use our service. This is a free service and will only take a few minutes. There is however no obligation to use our service. Once you have registered, you can send up to around GBP 900 or EUR 1000 to most countries we serve. To send more, and to allow a wider list of countries and payment methods you will need to verify your account with Diamond-Pay.
Log into our website www.mydiamondpay.com and complete the initial onboarding. You can access our APP with the following: Download our App from Google Play store (Android) or App Store (iOS) for free. Open the app on your smart phone, click on register to enter your information. Check your email to verify your email address, click on profile to enter the rest of the information and send your ID to compliance@mydiamondpay.com or Take ID picture with the app.
KYC means know your customer. It is required by the regulators to take ID and Proof of address of all our customers who will use our App to send money. This will help us know who we are dealing with since there is no face-to-face transaction. Having these documents will make business relationships strong and lasting.
To prove your identification, we accept any government issued photo ID. (Example Passport, National Identity Cards and Driving Licence. The documents that you can submit to proof your address include: Bank Statement, Utility Bill, Payslip (with your address on).
After you are signed into the app you will be taken straight to your Dashboard. You can perform the following services:

ADD CARD:
Select “Add Money”, tap on your type of card, enter relevant details and confirm transaction.
MOMO( Mobile Money)

Select destination country,
Tap on phone icon to add phone number and select Network
Enter our reference number
Select your payment method
Confirm the summary of information entered, confirm accuracy,
Enter your password and click on “Send”
Your Beneficiary will receive the funds into their wallet in minutes (Mobile Money Wallet Only), if there is an issue and the funds not credited instantly we will notify you through the app as soon as the funds are credited to your beneficiary wallet.
BANK DEPOSIT

Select destination country
Select the bank
Add recipient name
Add recipient local bank account number
Add the amount you intend to send
Add reference number and select your payment method
Confirm the summary of information entered, confirm accuracy,
Enter your password and click on “Send”
Your Beneficiary will receive the funds into their bank. If there is an issue and the funds not credited instantly we will notify you through the app as soon as the funds are credited to your beneficiary bank account.

CASH PICKUP

Select destination country,
Tap on phone icon to add phone number
Enter amount
Select recipient ID Type
Confirm the summary of information entered, confirm accuracy,
Enter your password and click on “Send”

BUY AIRTIME

Select destination country,
Add recipient full name
Tap on phone icon to add phone number
Enter amount
Select network in destination country
Confirm the summary of information entered, confirm accuracy,
Enter your password and click on “Send”
You will know by the prefix eg. MTN have these prefixes 024, 054, 055. AirtelTigo normally have 027,026, 057, 056, Vodafone prefixes 020, and 050). Please confirm from your beneficiary.
These can vary depending on the designated country and due to compliance checks. The majority of transfers you will need your recipient’s full name, bank account details and the bank SWIFT/IBAN code.
It all depends on the compliance documents we hold for you. The more documents we have for you the more you can send. We will need your ID, Proof of address, Bank Statements, Payslip to give you more limit to send.
You need to transfer a minimum amount of £10 or the equivalent in your currency. Once you have registered and been verified, you can send a maximum amount of GBP 900 or EUR 1000 per year. Once you have verified your Diamond-Pay account and upon submission of proof of funds and further documentations, you will be able to send up to £10,000 per transaction online via Bank Transfer and a maximum amount of £5,000 via card. However, you can make more than one card payment a day.
In the beginning, your Diamond-Pay account is not verified. Verifying means, for the client, that he/she benefits from several advantages of our services as well as improves the security of his/her account. In order to verify your account, we need (i) one proof of identity (i.e. Passport, National ID card, EU national resident permit, or EEA photo card driving license) and(ii) one proof of address (.i.e Utility bill (British Gas, Electricity or Bank Statement), Local authority tax bill, correspondence from HM Revenue & Customs).
You may not have to pay a fee for sending mobile wallet transaction, because we make gains on the exchange rate difference. You may have to pay us the service fee if you use Cash Pick, Bank Transfer, Card Transfer, or Airtime TopUp for every transaction that you submit, including the transaction amount. The transaction would not be processed until you clear the service fee. In addition, during your transaction process, if Diamond-Pay Mobile Money or Diamond-Cube becomes responsible for charges extra fee (i.e., The amount excluding the service fee and transaction amount), you agree to repay us such extra fee.
Your Beneficiary will receive the funds into their wallet in minutes (Mobile Money Wallet Only). If there is an issue and the funds not credited instantly we will notify you through the app as soon as the funds are credited to your beneficiary wallet.
Depending how long your funds take to reach us (BACS/CHAPS/Debit or Credit card). Once your funds have been received and cleared, we will send out the required currency to the recipient’s bank account within the day if it is before the cut off time. However, bear in mind different currencies and time zones vary the time for the funds to reach and be cleared by the designated bank. Bank transfers can take up 2 to 3 days to be cleared and arrive in the designated bank account. You will receive a confirmation when we have sent out your funds.
The beneficiary limits are set by the various Wallet Operators. Eg. MTN Ghana has set a limit of 10,000 GHS balance per wallet. This means the wallet cannot hold funds in excess of this amount. The beneficiary could increase this limit subject to submitting further KYC documents to MTN Ghana.
Mobile Money wallet transfer is free, however, there is a cash-out fee of 1 to 2 percent of the amount withdrawn by your beneficiary in respective countries. E.g. if your beneficiary is cashing out 100 GHS they will be charged 1GHS by MTN Ghana.
If you want to cover the cash-out fee, please add 1-2% of received amount. E.g. if you want them to receive 500GHS and also pay the cash-out fee please add 5GHS. So you will enter 505GHS as amount sent.
Currently Ghana, other countries are coming like (Kenya, Uganda, Nigeria).
You may cancel if the transaction is not PROCESSED. Contact us to assist you.
If we are unable to send your transaction to the beneficiary wallet, we will refund the full amount to your card.
You can change your card by clicking on Profile and then click on function you will see “edit” click on it. Delete the old details and enter the new card details. These card details must be under your name.
If your ID is expired or you wish to replace the existing one, email it to us at compliance@mydiamondpay.com
Log in to the app click on profile to change any information you wish to change. There are some restrictions on certain information you cannot change by yourself. In such case, you must contact us at compliance@mydiamondpay.com
Open the app and click on forgotten password, you will receive email link to do so. Follow the instructions carefully.
You may close your account by contacting our support team support@mydiamondpay.com . We will still hold your transaction records as the regulation requires.
Unfortunately, you cannot use any bank card that is not in your own name. If you attempt to use someone’s card to pay for your transaction your account will be suspended indefinitely.
If you have sent us your money but your payment has not been processed yet, please check your emails (or junk emails) before contacting us. We will try to contact you if we need further information to send your money to your beneficiary. If not, please email us at support@mydiamondpay.com or call us at +44 1217-690-677.
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